FAQ

Shipping Policies:

1. What are your shipping rates?

   • We offer a flat shipping rate of $6.99 within the United States.
   • Europe: $7.99
   • Canada: $7.99
   • Australia: $7.99
   • New Zealand: $7.99
   • Enjoy free shipping on orders over $99 USD; otherwise, the shipping fee is $7.99 USD.

2. Which shipping companies do you use?

   • We work with reputable carriers such as FedEx, DHL, TNT, 4PX, CNE, USPS, ROYAL MAIL, CANADA POST, etc. The choice depends on the destination and weight of your order.

3. What is the estimated delivery time?

   • Processing Time: Within 4 days after payment.
   • Shipping Time: Typically 5-15 workdays, but please note that shipping may be delayed due to COVID-19 and weather conditions.

4. Do you ship globally?

   • Yes, our global shipping excludes areas involved in legal disputes and military bases.

About Our Crystals:

5. Are your crystals real?

   • Absolutely! Our crystals are 100% real and consciously curated. Any man-made, dyed crystals, or glass will be clearly marked.

6. How are the crystals prepared before shipping?

   • All crystals are cleansed and charged before being shiped to you.

7. What if I receive a crystal with imperfections or cracks?

   • Natural imperfections or cracks may occur as these crystals are products of nature. Each one is unique, and colors/patterns may vary slightly.

Ordering and After-Sales:

8. Can I request something specific for my order?

   • Please inform us of any special requests before placing your order, and we’ll do our best to accommodate.

9. What is your policy on after-sales issues?

   • An unboxing video is required for any refund requests. Contact us within 7 days for damaged or misdelivered goods.

10. Do you offer refunds for personal dissatisfaction?

• We only handle after-sales for damaged or misdelivered items. Personal preferences and dissatisfaction are not covered.

11. What if my package is lost or stolen?

• While we’re not responsible for lost or stolen packages, contact us if you encounter such issues, and we’ll assist you.

Feedback and Contact:

12. How can I provide feedback?

• Your positive feedback is valuable to us! Contact us with any questions or concerns. Share your love for our crystals by leaving comments and pictures on our website.

13. How can I reach Quantum Crystal Shop?

• Email: support@quantumcrystalshop.com

Note: By making a purchase, you confirm and agree to all our store policies.