Last Updated: February 3, 2024
This Privacy Policy outlines how Quantum Crystal Shop, Inc. and its affiliated entities (“Quantum Crystal Shop,” “we,” “us,” and/or “our”) handle personal data collected online (via our websites) and offline (through customer support channels, retail locations, and in-person promotional activities). The term “Services” encompasses all these interactions. This Privacy Policy details the types of personal data we collect, process, and how we use and share the data, along with the choices available to you regarding your personal data.
Information We Collect
We collect personal data directly from you and through your use of the Site, including but not limited to:
- Information provided when using our Site (e.g., name, contact details, gender, product reviews, and account profile information).
- Transaction and billing information for purchases made on our Site.
- Records of interactions with customer service and on social media.
- Information from competitions, surveys, and optional account profile details.
- Automatically collected information through cookies and other tracking technologies.
- Device information when accessing our Site, including location with your consent.
If you shop in our stores, information gathered in-store may be combined with the above.
For more information on our use of cookies, please check our cookies policy.
How We Use Your Information
Depending on your interactions with our Site and permissions granted, we use your personal data for various purposes, including:
- Order fulfillment and maintaining online accounts.
- Managing and responding to queries or complaints.
- Personalizing the Site based on your preferences.
- Improving and monitoring the Site’s usage.
- Market research and feedback collection.
- Sending marketing messages and targeted advertising with consent.
- Security investigations and fraud prevention.
- Legal and regulatory compliance.
We process your personal data under various legal bases, including contract performance, consent, and legitimate interests as an e-commerce provider.
Who May Have Access to Your Information
Third-Party Service Providers: We use trusted third-party service providers for various services, such as processing payments, hosting, analytics, and advertising. These providers adhere to our security measures and process data only for specified purposes in accordance with our policies.
Advertising and Analytics Services Provided by Others
We may allow third parties to provide analytics services and serve advertisements on our behalf. These services may use cookies and other technologies to collect information about your online activities. To learn more or opt out of interest-based advertising, please visit www.aboutads.info/choices.
Your Rights and Choices
Managing or Deactivating Your Quantum Crystal Shop Account: You can review, update, or deactivate your account by logging in or emailing support@quantumcrystalshop.com.
Opting Out of Email Marketing: Unsubscribe from promotional emails at any time by following the instructions in the emails.
Restricting Cookies: Adjust your browser settings to remove or reject cookies, considering potential impacts on website functionality.
Children
Our Services are not designed for children. If you believe a child has provided data to us, please contact us.
Information Security
We employ technical, administrative, and physical controls, including TLS encryption, to safeguard your data. While no method is completely secure, we address security concerns promptly.
Data Transfers and Privacy Shield
Quantum Crystal Shop may transfer and store your data in jurisdictions with varying data protection levels. For EU, UK, and Swiss data transfers to the US, we adhere to Privacy Shield Principles and approved data transfer mechanisms.
For more details, visit Privacy Shield program.
European Residents
Data Subject Requests: European residents have the right to access, correct, update, or erase their personal data. To exercise these rights or inquire, contact support@quantumcrystalshop.com.
Legal Basis for Processing: Data processing for contract performance, legitimate interests, legal obligations, vital interests, and consent withdrawal.
Questions or Complaints: Contact support@quantumcrystalshop.com for assistance. If unresolved, European residents can lodge complaints with relevant Data Protection Authorities.
California Privacy Rights
CCPA and Shine the Light: California residents have rights regarding their personal data. To inquire or exercise these rights, email support@quantumcrystalshop.com or call 1-855-929-2179.
Links to Other Websites and Third-Party Content
This Privacy Policy excludes third-party services. Check their privacy policies before providing information.
Data Retention
We retain personal data as required for processing purposes. Upon completion, data is removed or anonymized for identification protection.
Changes to Our Privacy Policy
We may update this Privacy Policy; check for revisions on our sites. Material changes will be notified.
Contacting Quantum Crystal Shop
For questions or privacy rights assistance, contact our Data Protection Officer at support@quantumcrystalshop.com.